Terms & Conditions

Welcome to our online store. By using this website, you agree to the following Terms & Conditions.
The terms “Client”, “You”, and “Your” refer to any person accessing this website. “The Company”, “We”, “Our”, and “Us” refer to Coastal Motorhomes & Caravans. “Parties” refers to both you and the Company.
These Terms govern the supply of goods and services provided through this website in accordance with the laws of New Zealand.
By communicating with us electronically (including by email or via our website), you consent to receiving communications electronically.
All website content, including text, graphics, logos, images, and digital materials, is the property of Coastal Motorhomes & Caravans or its content suppliers and is protected under applicable copyright laws.

Compliance

The buyer is responsible for ensuring that the installation and use of purchased goods complies with applicable laws, regulations, and safety requirements.

Product descriptions

We aim to ensure product descriptions and information are accurate and up to date. However, errors may occasionally occur.
If a product supplied by us is materially different from its description, your rights will be governed by the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection laws.

Disclaimer

Information on this website is provided in good faith. While we take reasonable care to ensure accuracy, we do not guarantee that all content is error-free or current.
Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of this website.

Applicable law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.

Site policies, modification, and severability

Our Payment & Delivery, Warranty, Returns, and Privacy policies form part of these Terms.
We may update our policies from time to time. Updated policies will be published on this website.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Questions
For any questions regarding our policies, please contact our support team by email.

Payment & Delivery Information

Processing & Dispatch

Orders are generally dispatched within 1 working day (Monday–Friday) after payment is received. In some cases, dispatch may occur on the next working day.
Some items may be shipped directly from our supplier if not held in stock.
Payment is processed securely via our approved online payment providers.

Estimated delivery time is typically 1–4 working days, depending on location and stock availability.
Rural and remote areas may require additional delivery time.

If an item is out of stock or back-ordered, we will notify you as soon as possible.
Orders are delivered within New Zealand only.
We cannot ship to PO Boxes.

Feel free to collect your order at our dealership during business hours:
23 Mill Road, Whakatane. Opening hours.
 
Delivery regions

We deliver to most areas within New Zealand, including the North Island and South Island.
For offshore islands (e.g., Waiheke, Great Barrier, Stewart Island), additional freight charges may apply. Please contact us for a freight quote if outside standard delivery regions.

Delivery Charges
Freight charges are calculated at checkout.
Free North Island delivery applies to website orders over $400 in value (excluding bulky or special freight items).
South Island freight charges apply unless otherwise specified.
Additional charges may apply for rural delivery.

Please note - We cannot ship to PO Boxes.

Damaged Items
All shipments are insured in transit.
If damage is visible upon delivery, please note it with the courier at the time of signing.
If damage is discovered after delivery, notify us within 24 hours and retain all packaging materials to assist with the claim process.​​​​​​​

TrackingIf your parcel has not arrived within the expected timeframe, please contact us and we will assist with tracking.

Warranty, Returns & Price Match 

Warranty
Products are covered by the manufacturer’s warranty unless otherwise stated.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
In the event of a fault, please contact us before arranging any repairs.
If a product is confirmed faulty under warranty, it may be repaired, replaced, or refunded in accordance with applicable law.
Warranty does not cover misuse, incorrect installation, accidental damage, or normal wear and tear..

Returns

If you are not satisfied with your purchase, please contact us within 10 days of receipt.
Returned items must be unused and in original packaging.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a faulty product.
Refunds or credits will be processed once the returned item has been received and inspected.
A restocking fee may apply to change-of-mind returns.
This returns policy does not limit your rights under the Consumer Guarantees Act 1993.

Price Match Guarantee

We may match a competitor’s advertised price under the following conditions:

• Competitor must be New Zealand based
• Identical model and condition
• In stock at both retailers
• Standard retail pricing (excludes clearance or liquidation)

Price match requests must be submitted prior to purchase.

Privacy Policy

This Privacy Policy applies to information collected through this website.
We may collect personal information including name, address, phone number, email address, and payment details when you place an order or contact us.
We use this information to:

• Process orders
• Provide customer support
• Improve our services
• Communicate regarding your purchase

We do not sell or trade personal information to third parties.
Payment information is processed securely via encrypted payment gateways. We do not store full credit card details on our servers.

​​​​​​​We may use cookies to enhance your browsing experience and improve website functionality.
You may contact us to request access to or correction of your personal information.